FAQ

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I have made a withdrawal to my account, but the money has not arrived yet

We will process your withdrawal as soon as possible. Withdrawals to accounts within the EU usually arrive after 2 business days, withdrawals to accounts outside the EU can take up to 6 business days in rare cases. Please note that no payments are processed on weekends and holidays.
The duration also depends on the country of your bank. If there is a national holiday in the country where your bank account is registered, the value date may also be delayed.

You can check whether the payout has already left the escrow account by clicking click here and check the status of the payout. If the status is 'Succeeded', the payment has been processed by us and is on its way to you.