IMPORTANT: Never transfer money to bank accounts that you did not receive directly from PAYLAX!
A own PAYLAX account is mandatory to create and pay escrow payments. Your PAYLAX account allows you to check the status of the escrow payment and handle payments. If you choose „Manual Banktransfer“ as payment method the neccessary data for the transfer is shown in your PAYLAX account. If you receive transfer information of your escrow partner please stop the payment immediately and contact us via email@example.com.
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Frequently Asked Questions...
Don't worry - the buyer will not get the deposited money without your consent.
If you have shipped the goods or provided the service and the buyer does not release the money, you can start the automatic payout period.
If the automatic payout is stopped by the buyer, the money will only be forwarded when the buyer releases the money, accepts a price adjustment or a cancellation of the escrow payment.
If no agreement is reached with the buyer, the money remains safely in the escrow account until a legal decision is made, as PAYLAX does not interfere with the underlying transaction. This protects you as a seller against fraud through non-payment and reduces your advance payment risk.
The willingness to handle the payment via an escrow service alone underlines the seriousness and integrity of the parties involved.
If something is wrong with the goods or services or if you have not received any delivery, please contact the seller or service provider directly. You can use your PAYLAX account to report a problem and send a message to your escrow partner. Please go to the detail view of the escrow payment and describe the problem or the defect.
The money will be kept in the escrow account until an agreement has been reached. Our price adjustment feature may help you to achieve a faster agreement.
Note: PAYLAX takes no sides and does not interfere in the underlying transaction or the contractual relationship.