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Frequently Asked Questions...

What happens if the buyer does not release the money?

Don't worry - the buyer will not get the deposited money without your consent.
If you have shipped the goods or provided the service and the buyer does not release the money, you can start the automatic payout period.
If the automatic payout is stopped by the buyer, the money will only be forwarded when the buyer releases the money, accepts a price adjustment or a cancellation of the escrow payment.
If no agreement is reached with the buyer, the money remains safely in the escrow account until a legal decision is made, as PAYLAX does not interfere with the underlying transaction. This protects you as a seller against fraud through non-payment and reduces your advance payment risk.
The willingness to handle the payment via an escrow service alone underlines the seriousness and integrity of the parties involved.

What happens if the seller does not deliver or if the product/service has defects?

If something is wrong with the goods or services or if you have not received any delivery, please contact the seller or service provider directly. You can use your PAYLAX account to report a problem and send a message to your business partner. Please go to the detail view of the escrow payment and describe the problem or the defect.

The money will be kept in the escrow account until an agreement has been reached. Our price adjustment feature may help you to achieve a faster agreement.

Note: PAYLAX takes no sides and does not interfere in the underlying transaction or the contractual relationship.