FAQ

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Frequently Asked Questions...

What is PAYLAX?

Safe and secure (online) buying and selling, cashless payments on the go, easy deposits, subsequent price adjustments and full control over the cash flow! All this - and much more - PAYLAX!

PAYLAX is a digital escrow service that handles your cash payments through a transparent step-by-step process. The money does not flow directly into the account of the beneficiary (seller, service provider or landlord), but into a escrow account with our banking partner. After a successful payment PAYLAX informs the participants about the receipt of money. The beneficiary can then provide its services, such as the shipment of the goods. If the buyer has received the shipment and checked, he releases the money via PAYLAX. The clearance confirmation and the associated irrevocable forwarding of the money to the seller take place in real time. This also enables personal secure and cashless settlements on site. The escrow principle ensures a secure and worry-free payment and protects the parties against fraud.

PAYLAX stands for highest security and transparency in online-based payment transactions.

What is PAYLAX suited for and who can use it?
PAYLAX is particularly suitable for transactions that are concluded between two parties (individuals or companies) on online marketplaces such as eBay-kleinanzeigen classifieds, Erento or AutoScout24. These online marketplaces usually facilitate the contact process and leave the payment processing to the customer. But even if the business is done through other means, you can use PAYLAX to secure your payments.

There are hardly any limits to the loyalty-based payment process. Whether you're buying or selling cars, boats, jewelry, watches, furniture, electronics, or programming a website, PAYLAX will handle your payments on a hassle -free basis. In addition to the pure payment process, you can also use PAYLAX for home deposits or rent. All funds will be securely kept in the escrow account until released.

All legal persons with full legal capacity or legally acting representatives of a company can register.

If you, as a company or platform operator, would like to know more about the possible uses of PAYLAX, please contact us: business@paylax.de

Excluded goods and services

Our payment service provider Mangopay S.A. excludes some goods and services. An exclusion list in English you can find here.

How does PAYLAX work?

Example: You buy a digital camera on eBay-kleinanzeigen classifieds for delivery

1. Agree on PAYLAX and make a escrow payment

You agree with the seller (trustee partner) on the payment via PAYLAX. Afterwards you create a escrow payment into your PAYLAX account and invite the seller to the escrow payment

2. Deposit money (money transfer)

After the seller has joined the escrow payment, you deposit the agreed amount of money by bank transfer or credit card into the escrow account and PAYLAX will inform you and the seller as soon as the receipt of payment has taken place.

3. Release and payment

After receiving and reviewing the digital camera, release the money through your PAYLAX account. You both receive a confirmation of the release in real time and the money is irrevocably forwarded to the seller.

If something is wrong with the digital camera, the money will be kept in escrow until agreement or, in the worst case, until legal clarification. If necessary, the amount of the disbursement can be adjusted by the trustee partners via a price adjustment function before release (e.g. in case of defects in the goods or services).

If picking up the camera on site, you would give the release directly at the time of delivery.

Example: Commissioning of a service

1. Agree on PAYLAX and make a escrow payment

You agree with the service provider (trustee partner) on the payment via PAYLAX. Afterwards you create a escrow payment into your PAYLAX account and invite the business partner to the escrow payment

2. Deposit money (money transfer)

After the service provider has joined the escrow payment, you deposit the agreed amount of money by bank transfer or credit card into the escrow account and PAYLAX will inform you and the service provider as soon as the receipt of payment has taken place.

3. Release and payment

After you have convinced yourself of the provided service, you release the money through your PAYLAX account. You both receive a confirmation of the release in real time and the money is irrevocably forwarded to the service provider.

If something is wrong with the service, the money will be kept in the escrow account until settlement or, in the worst case, legal settlement. If necessary, the amount of the payment can be adjusted via a price adjustment function before release (e.g. in case of deficiencies in the service).

In most cases, however, our customers are quick to agree on the price adjustment.

Example: Leaving a deposit when booking an apartment

1. Agree on PAYLAX and make a escrow payment

You agree with the landlord on the payment via PAYLAX. Afterwards you create a escrow payment into your PAYLAX account and invite the landlord to the escrow payment. Deposit money (money transfer)

After the landlord has joined the escrow payment, you pay the deposit in the escrow account and PAYLAX will inform you and your escrow about the receipt of the money.

3. Release and payment

If the deposit is to be returned, the landlord releases the deposit via his PAYLAX account. You and the landlord will receive a confirmation of the release in real time and the money will be irrevocably transferred back to your account. A price adjustment feature allows the deposit to be reduced in case of damage.

Note: PAYLAX or its affiliates assumes no responsibility for the nature of the goods or the quality of the services and does not interfere with the underlying transaction.

What added value does PAYLAX offer me?

Our mission is to protect you and your trust partner from fraud and to settle the payment securely and fairly for both sides.

Added value for buyers:

The trust-based payment process takes place step by step, thereby preventing you from being left with no money or goods at the end of the day or paying for something that you did not order or commission. With PAYLAX you can be sure that your contract partner endeavors to carry out the basic business quickly and to your satisfaction.

For on-site transactions you do not have to make a detour to your bank to withdraw cash and transport it from A to B - you just pay on delivery quickly and easily with one click.

Added value for sellers

You do not have to take any financial wholesale risk. The buyer or customer pays the agreed price (also partial or partial payments possible) before you send the goods or start the service. Once the money has been entered into the escrow account, the buyer/client won't receive the money without your consent.

PAYLAX increases your respectability and gives the buyer the confidence they need for a quick purchase.

How is PAYLAX different from other payment systems?

PAYLAX combines the security of a trust with the simplicity of an online payment process. By integrating a trust account, we enable

the highest buyer & seller protection

full control over the cash flow

a subsequent price adjustments

the purchases on the spot

the settlements of deposits

Is my money safe with PAYLAX?

Yes, the security of our client funds has the highest priority. Therefore, the funds of all PAYLAX customers are kept safe in a insolvency secured trust account of ING Bank. Manual SEPA transfers are handled by banking accounts of Commerzbank AG.

What does escrow payment actually mean?

When using a escrow (fiduciary) payment procedure, the transfer of funds goes through a third and neutral party (the trustee). This third party ensures that the money is not paid out to the seller or service provider until the goods or services have been handed over and checked and also in the agreed condition. Conversely, the seller is protected from the fact that the buyer makes a chargeback despite delivery of the goods or service. The involvement of a trustee thus increases the orderly settlement of the purchase and the agreed payment and effectively protects against fraud. The escrow settlement is the safest payment method and avoids the financial advance risk for all involved parties.

In which countries can I use PAYLAX?

PAYLAX can be used internationally. The only requirement is that the user must be resident in one of the following countries. In order to withdraw funds, his bank account must also be held at a bank in one of the following countries.

PAYLAX may make payments in the following countries:

  • Andorra
  • Argentina
  • Armenia
  • Australia
  • Austria
  • Azerbaijan
  • Belgium
  • Benin
  • Bhutan
  • Bonaire, Sint Eustatius and Saba
  • Brazil
  • Brunei Darussalam
  • Bulgaria
  • Burkina Faso
  • Cameroon
  • Canada
  • Chile
  • China
  • Cocos (Keeling) Islands
  • Comoros
  • Congo, the Democratic Republic of the
  • Cook Islands
  • Costa Rica
  • Croatia
  • Curaçao
  • Cyprus
  • Czech Republic
  • Denmark
  • Djibouti
  • Dominica
  • Dominican Republic
  • El Salvador
  • Estonia
  • Falkland Islands (Malvinas)
  • Faroe Islands
  • Fiji
  • Finland
  • France
  • French Guiana
  • Georgia
  • Germany
  • Gibraltar
  • Greece
  • Greenland
  • Guadeloupe
  • Holy See (Vatican City State)
  • Honduras
  • Hong Kong
  • Hungary
  • Iceland
  • India
  • Ireland
  • Isle of Man
  • Israel
  • Italy
  • Jamaica
  • Japan
  • Jordan
  • Kenya
  • Kiribati
  • Korea, Republic of
  • Latvia
  • Lesotho
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Macedonia, the Former Yugoslav Republic of
  • Madagascar
  • Malawi
  • Malaysia
  • Malta
  • Martinique
  • Mauritius
  • Mayotte
  • Mexico
  • Moldova, Republic of
  • Monaco
  • Morocco
  • Netherlands
  • New Caledonia
  • New Zealand
  • Norway
  • Oman
  • Palestine, State of
  • Paraguay
  • Peru
  • Philippines
  • Poland
  • Portugal
  • Puerto Rico
  • Qatar
  • Réunion
  • Romania
  • Rwanda
  • Saint Barthélemy
  • Saint Martin (French part)
  • Saint Pierre and Miquelon
  • San Marino
  • Saudi Arabia
  • Singapore
  • Slovakia
  • Slovenia
  • Solomon Islands
  • South Africa
  • Spain
  • Swaziland
  • Sweden
  • Switzerland
  • Taiwan, Province of China
  • Tanzania, United Republic of
  • Thailand
  • Togo
  • Turkey
  • United Arab Emirates
  • United Kingdom
  • United States
  • Uruguay
  • Viet Nam
  • Virgin Islands, U.S.

Please note that persons or companies domiciled or located outside the EU or Switzerland can only make and join escrow payments if the business partner is from the EU and pays the escrow fee.

In which currency are the escrow payments processed?

All deposits and withdrawals can be processed at PAYLAX in EUR, USD, CHF, CAD, GBP and AUD. If you wish to create a transaction in another currency please contact us via info@paylax.de. Please click here to get to our prices.