FAQ

Safe and secure (online) buying and selling, cashless payments on the go, easy deposits, subsequent price adjustments and full control over the cash flow! All this - and much more - PAYLAX!

PAYLAX is a digital escrow service that handles your cash payments through a transparent step-by-step process. The money does not flow directly into the account of the beneficiary (seller, service provider or landlord), but into a escrow account with our banking partner. After a successful payment PAYLAX informs the participants about the receipt of money. The beneficiary can then provide its services, such as the shipment of the goods. If the buyer has received the shipment and checked, he releases the money via PAYLAX. The clearance confirmation and the associated irrevocable forwarding of the money to the seller take place in real time. This also enables personal secure and cashless settlements on site. The escrow principle ensures a secure and worry-free payment and protects the parties against fraud.

PAYLAX stands for highest security and transparency in online-based payment transactions.

There are hardly any limits to the loyalty-based payment process. Whether you're buying or selling cars, boats, jewelry, watches, furniture, electronics, or programming a website, PAYLAX will handle your payments on a hassle -free basis. In addition to the pure payment process, you can also use PAYLAX for home deposits or rent. All funds will be securely kept in the escrow account until released.

All legal persons with full legal capacity or legally acting representatives of a company can register.

If you, as a company or platform operator, would like to know more about the possible uses of PAYLAX, please contact us: business@paylax.de

Our payment service provider Mangopay S.A. excludes some goods and services. An exclusion list in English you can find here.

Example: You buy a digital camera on eBay-kleinanzeigen classifieds for delivery

1. Agree on PAYLAX and make a escrow payment

You agree with the seller (trustee partner) on the payment via PAYLAX. Afterwards you create a escrow payment into your PAYLAX account and invite the seller to the escrow payment

2. Deposit money (money transfer)

After the seller has joined the escrow payment, you deposit the agreed amount of money by bank transfer or credit card into the escrow account and PAYLAX will inform you and the seller as soon as the receipt of payment has taken place.

3. Release and payment

After receiving and reviewing the digital camera, release the money through your PAYLAX account. You both receive a confirmation of the release in real time and the money is irrevocably forwarded to the seller.

If something is wrong with the digital camera, the money will be kept in escrow until agreement or, in the worst case, until legal clarification. If necessary, the amount of the disbursement can be adjusted by the trustee partners via a price adjustment function before release (e.g. in case of defects in the goods or services).

If picking up the camera on site, you would give the release directly at the time of delivery.

Example: Commissioning of a service

1. Agree on PAYLAX and make a escrow payment

You agree with the service provider (trustee partner) on the payment via PAYLAX. Afterwards you create a escrow payment into your PAYLAX account and invite the business partner to the escrow payment

2. Deposit money (money transfer)

After the service provider has joined the escrow payment, you deposit the agreed amount of money by bank transfer or credit card into the escrow account and PAYLAX will inform you and the service provider as soon as the receipt of payment has taken place.

3. Release and payment

After you have convinced yourself of the provided service, you release the money through your PAYLAX account. You both receive a confirmation of the release in real time and the money is irrevocably forwarded to the service provider.

If something is wrong with the service, the money will be kept in the escrow account until settlement or, in the worst case, legal settlement. If necessary, the amount of the payment can be adjusted via a price adjustment function before release (e.g. in case of deficiencies in the service).

In most cases, however, our customers are quick to agree on the price adjustment.

Example: Leaving a deposit when booking an apartment

1. Agree on PAYLAX and make a escrow payment

You agree with the landlord on the payment via PAYLAX. Afterwards you create a escrow payment into your PAYLAX account and invite the landlord to the escrow payment. Deposit money (money transfer)

After the landlord has joined the escrow payment, you pay the deposit in the escrow account and PAYLAX will inform you and your escrow about the receipt of the money.

3. Release and payment

If the deposit is to be returned, the landlord releases the deposit via his PAYLAX account. You and the landlord will receive a confirmation of the release in real time and the money will be irrevocably transferred back to your account. A price adjustment feature allows the deposit to be reduced in case of damage.

Note: PAYLAX or its affiliates assumes no responsibility for the nature of the goods or the quality of the services and does not interfere with the underlying transaction.